Frequently Asked Questions
How can we help you?
How does Columbine Clean work?
Book a cleaning online or give us a call. Tell us about your home, choose the type of clean you need, and pick a time that works for you. We'll match you with a vetted cleaning professional and keep you updated from booking to “all finished.”
What are your rates for residential cleaning?
Pricing is based on the number of bedrooms and bathrooms, the size and condition of the home, the type of clean (Standard, Deep, or Move In / Out), and frequency (one-time or recurring). Our online booking shows your price upfront, and we're always happy to give a free custom quote by phone.
How do I get a quote or book a cleaning?
Use our online booking page for an instant price, or call (970) 680-8973 and we'll walk you through the best option for your home.
What's included in a Standard Clean?
Our Standard Clean keeps your home consistently tidy and refreshed: kitchen surfaces, sinks, and appliance exteriors; bathroom surfaces, toilets, and mirrors; dusting of reachable surfaces; floors vacuumed and mopped; and a light tidy-up of common areas. If you'd like a room skipped or a specific area focused on, just note it in your booking.
What's the difference between a Deep Clean and a recurring Standard Clean?
Recurring plans start with a Deep Clean, a detailed “reset” that tackles built-up dust, grime, and often-missed areas. After that, weekly, biweekly, or monthly Standard Cleans maintain the reset and keep kitchens, bathrooms, floors, and high-traffic areas in great shape. Deep Cleans can also be booked on their own whenever you need one.
Who are the cleaners?
Experienced local cleaning professionals across Northern Colorado, vetted for professionalism, references, reliability, and communication. We aim to send the same trusted cleaner to each recurring visit whenever scheduling allows.
Do you provide the cleaning supplies?
Yes. Your cleaner arrives with the standard supplies and tools for your booked service, including a vacuum and mop. If you'd like us to use specific products for allergies, surfaces, or personal preference, just let us know in your booking notes.
Do you offer green or eco-friendly cleaning?
Yes. Note it when you book or send us a quick message afterward, and we'll use eco-friendly products wherever possible.
What payment methods do you accept?
We accept all major credit and debit cards. Payments are processed securely through our online system and a trusted payment provider.
When is my card charged?
Your card is charged after your cleaning is complete. For certain large or specialty jobs, a small deposit may be authorized at booking.
Do I need to be home during the cleaning?
No. Many clients share access instructions (door code, lockbox, front desk) and come back to a freshly cleaned home. Just tell us how your cleaner should get in when you book.
Can I request the same cleaner every time?
Absolutely. Let us know and we'll note your preference. Schedules occasionally change, but we do our best to keep recurring homes paired with the same cleaner.
What is your cancellation policy?
Plans change, and that's okay. There's no fee to reschedule or cancel with at least 24 business hours' notice (Monday–Friday). Late cancellations may be subject to a fee to compensate your cleaner for the reserved time. Call (970) 680-8973 if something unexpected comes up.
What if I'm not happy with my cleaning?
Every visit is backed by our 100% Satisfaction Guarantee. Let us know within 24 hours and we'll arrange a complimentary re-clean of anything that was missed. If we still don't get it right, we'll work with you on a fair resolution.
Should I tip my cleaner?
Tipping is never required but always appreciated, and 100% of tips go directly to your cleaner.
Can you work around pets?
Yes! Many of our clients have pets. Let us know in advance and share any special instructions, like “cat must stay inside” or “don't use X product around the animals.” If your pet is anxious around visitors, consider securing them in a separate room during the clean.
Do you clean offices?
Yes. Office and commercial cleaning in Northern Colorado is handled by our sister company, Teebs Commercial Cleaning. Call us or visit commercial.teebscleaning.com for a walkthrough and quote.
Receive a Free Cleaning Quote for Your Home
See your price upfront online, or call us and we'll recommend the right clean for your home.